Signal Hill International Privacy Notice for Clients

Who We Are

Signal Hill Business Coaching Ltd, trading as Signal Hill International.

The GDPR are important European regulations that apply to all EU Member States from 25 May 2018.

We are committed to protecting and keeping confidential all of the information you provide to us, subject to certain legal duties that are explained in our terms and conditions of business above.

This privacy notice contains important information about how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

We will collect, use and are responsible for certain personal information about you. When we do, we are regulated under the GDPR by the Information Commissioner and are responsible as a ‘controller’ of that personal information.

Personal information we collect, use and share

We will collect the following personal information when you provide it to us:

  • First name, last name, business email, phone number, business role, location and business name
  • Additional information to enable us to advise you and progress your matter. This will depend on the type of work you instruct us to undertake.

We use your personal information primarily to enable us to provide you with a consulting service in accordance with your instructions. The information will be held in hard copy and/or electronic format.

You are responsible for ensuring the accuracy of all the personal and company data you supply to us, and we will not be held liable for any errors unless you have advised us previously of any changes.

We use a private, secure, cloud computing service to assist us in processing and protecting your information and keeping it secure from the risks of cybercrime and fraud. All IT providers we use meet GDPR obligations in relation to the service they provide to us. All of the personal information you provide to us is kept in the UK; we will not transfer any of your personal data to another country outside the UK unless you specifically instruct us to do so.

We will not share your personal information with any other third party and will not issue any publicity material or information to the media about our relationship and the work we are doing for you without your consent.

How long your personal data will be kept

We keep your information during and after your services with us for no longer than is necessary for the purposes for which the personal information is processed.

Reasons we can collect and use your personal information

We intend to rely on (i) Your consent, (ii) Contractual obligations, (iii) Legal Obligations; (iv) Legitimate interests to collect and use your personal or sensitive personal data:


Information about us and up to date articles which may be ofinterest to you are available on our website

In relation to future marketing, we would like to keep in touch with you and let you know periodically about information that we think may be of specific interest to you or to tell you about events or our developments. We ask you to provide your email address and give specific confirmation that you want to “opt in” to us sending you such information in the future.

If you provide your consent, you may withdraw it at any time by contacting us to confirm that you no longer want us to contact you. If you provide your consent, we may use third party software and services to assist us in relation to the processing of our marketing communications, but we will ensure we have confidentiality agreements in place and will never disclose your information to third parties for them to use for their own marketing purposes.

If you are an existing client or have pending work we may rely on legitimate interests as the reason for contacting you in future. We will only do this where we feel it would be of benefit to you or where we need to update you in relation to our terms and conditions.

Your rights

Under GDPR you have a number of important rights, free of charge. Further information about these rights can be found on the Information Commissioners Website

If you would like to exercise any of these rights, please:

  • email, call or write to our Data Protection Officer
  • let us have enough information to identify you
  • let us have proof of your identity and address, and
  • let us know the information to which your request relates.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected datas ecurity breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.

The GDPR also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the InformationCommissioner who may be contacted at or telephone 0303 1231113.

Changes to this privacy notice

We may change this privacy notice from time to time. When we do, we will inform you via our website or by a direct communication with you.

How to contact us

If you have any questions about this privacy notice or the information, we hold about you or wish to contact our Data Protection Officer, please send a letter marked FAO Data Protection Officer, Signal Hill International, PO Box1531, Guildford, GU1 9XD or call 01483 600 454.